Privacy Policy

1. Introduction

Welcome to UNIDES ERP ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our distribution management software platform and related services (collectively, the "Service").

This policy applies to both prospective customers evaluating our Service and existing customers currently using UNIDES ERP. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, job title, and billing information.
• Business Data: Distribution network data, inventory information, sales records, IMEI tracking data, retailer and vendor information, and staff records.
• Communications: Information you share when contacting support or participating in surveys.
• Payment Information: Billing and payment details processed via secure providers.

2.2 Information Collected Automatically

• Usage Data: Features accessed, actions taken, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Location Data: Geo-location data from field operations and geo-tagged activities.
• Cookies and Tracking: Cookies and similar technologies for activity and preference tracking.
• Log Data: Server logs for security, diagnostics, and performance monitoring.

3. How We Use Your Information

We use your information to provide and improve our Service, including:

• Operating the platform and delivering core features
• Processing transactions and managing billing
• Providing customer support and service notifications
• Improving product performance and user experience
• Ensuring security, fraud prevention, and legal compliance

4. How We Share Your Information

We may share information in limited cases, such as:

• Within your organization based on role-based access permissions
• With trusted service providers for hosting, analytics, support, and payments
• For legal compliance, lawful requests, and fraud/security investigations
• During mergers, acquisitions, or business transfers
• With your explicit consent

5. Data Security

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access and account safeguards
• Monitoring: Continuous monitoring and security auditing
• Backups: Automated backups and disaster recovery practices

While we use strong safeguards, no method of internet transmission or storage is completely secure.

6. Data Retention

• Data is retained while your account is active
• After closure, data may be retained for a limited period to meet legal obligations
• You can export business data before account closure
• Backup data may persist for a short retention cycle

7. Your Privacy Rights

• Request access to your personal information
• Correct inaccurate or outdated information
• Request deletion where applicable
• Restrict or object to certain processing activities
• Withdraw consent for consent-based processing

8. Cookies and Tracking Technologies

We use cookies to support platform functionality and improve experience.

• Essential cookies for authentication and sessions
• Performance and analytics cookies for product improvement
• Preference cookies for user settings
• Marketing cookies where consent is provided

9. International Data Transfers

Your data may be processed in countries outside your location. We apply contractual and technical safeguards to protect personal information and comply with applicable regulations.

10. Children's Privacy

UNIDES ERP is a B2B service and is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Third-Party Links and Services

Our platform may include links or integrations to third-party services. Their privacy practices are governed by their own policies.

12. Changes to This Privacy Policy

We may update this policy periodically. Material updates may be communicated through website notices, email, or in-app alerts.